Frequently Asked Questions
How can I contact Spectrum Arts Gallery, LLC?
You can call us at (505) 995-9642 or email us at spectrum.art.gallery.llc@gmail.com. We are located in the USA, Mountain Time Zone, and accept calls 7 days a week from 9 AM to 9 PM Mountain time.
How do I know my transaction will be safe?
Our online shopping cart and security technology ensures the safest and most reliable checkout experience for our customers.
What happens after I’ve placed my order?
After the order is placed, inventory is checked and the item is pulled from stock. It is then carefully packed and lovingly prepared for shipping. We wait 24 hours to receive any telephoned or emailed instructions from the buyer regarding insurance for the package. This information MUST be emailed to us within 24 hours after placing your order. INSURANCE is ALWAYS recommended as lost or damaged packages in transit are NOT covered by the seller or the shipper without proof of insurance coverage for the full value of the item.
How are products delivered to me?
Real time shipping is enabled on our system allowing the purchaser to select the best method for their shipment. USPS, FedEx, and UPS are all choices available. Shipping charges DO NOT INCLUDE INSURANCE FEES, which must be paid for in addition to shipping. Please call or email us within 24 hours of placing the order if you wish to add insurance to your shipment.
What is your refund or exchange policy?
All sales are final. Please choose carefully and call or email with any questions you may have regarding your potential purchase. We are located in the US Mountain Daylight Standard Time Zone, and accept calls 7 days a week from 9 AM to 9 PM Mountain time.